Problem when using original sound with bluetooth

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6.6.0.33360

Galaxy S23+ SM-S916U

OneUI 8

Android version 16

When I join a meeting, I am able to use "Original Sound for Musicians" but if I use it with a bluetooth device (Logitech Zone Wireless 2) then I sound like a chipmunk to everyone in the meeting. If I turn off bluetooth or Original Sound, then I sound fine.

One of my colleagues who also uses an Android has the same issue.

Audio

storyhub

Community Super Champion | Customer

search Google for "why does Zoom "Original Sound for Musicians" with a bluetooth device (Logitech Zone Wireless 2) sound like a chipmunk to everyone in the meeting" for all the details.

If this works please click accept as a solution.

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W

Wonka

Employee

Hello gmaximus, our investigation has revealed that the issue is with Samsung Android 14 and above, causing problems with microphone data acquisition. If using a Bluetooth device, please do not use "Original Sound for Musicians". Thank you for your feedback.

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G

gmaximusAuthor

Explorer

So, the answer is "don't use bluetooth or don't use Original Sound for Musicians."

I knew that already.

If I didn't need to do both, I wouldn't have asked the question.

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Wonka

Employee

@gmaximusWe are attempting to fix this issue in the upcoming 6.7.0 release using a special method that bypasses Samsung's system problem. Thank you very much for your feedback.

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