Problem occurred during downloading file or test speed. | Community
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N
Newcomer
Nujjaree
Newcomer
December 22, 2022
Question

Problem occurred during downloading file or test speed.

  • December 22, 2022
  • 1 reply
  • 7 views

I'm using external camera and the picture in zoom occcured like this. It appeared after I updated to the latest zoom version 5.13.0. How can I fix it. I need help, please.

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    December 22, 2022

    Hi @Nujjaree can you please share the brand/device you're using as your external camera? May need the camera 3rd party software, proceed to check if there is a driver update for the device, or recommend checking to see if there is an update for your operating system.  Also, suggest Uninstalling and reinstalling the Zoom application

    N
    Newcomer
    NujjareeAuthor
    Newcomer
    December 22, 2022

    Uninstalling and reinstalling were already done but the problem still persisted. I am using Rapoo XW 170 and there is no soft wear required. One of my team who uses different brand of external camera has the same problem perisited with the driver updated.

    R
    Community Manager
    rn-zm
    Community Manager
    December 22, 2022

    @Nujjaree thanks for letting me know about the camera you're using! Do you mind sending a screenshot of your advanced settings for your camera? May need to mess with some of the settings from the advanced video settings (suggest checking out the KB article as well). Also, are you using a Windows or macOS device? 

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