Problem logging in and using zoom desktop app

Forum|Forum|2 years ago
August 6, 2023
4 replies
10 views

My zoom desktop app closed on its own overnight. Now when I log into it and try to use it, I get a message that states "Your app version needs to be 5.12.2 or higher to sign in. Please contact your IT team to update your app." However, this app is just on my own personal desktop, and so I so not have an IT team. I am offered no way to get to my app to update it, as I do from time to time. I am able to log-in to my zoom account via my web browser (Google Chrome.) Any advice as to what may be going on or how to fix it?

Thanks for any help.

Other

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AnnaZ1

Newcomer

I am experiencing the same issue. When I try to download the newer version, it won't allow me to run the program. I am using an HP computer, and I am the only person in my company, so there's no IT team... Any help is appreciated.

S

sbrown5685

Newcomer

Same thing happening to me. I get no help from Zoom. I do what they say and still can't update to newest version. Has anyone had any luck?

M

MetroNYHealthAuthor

Newcomer

I think this has to do with zoom has launched a major facelift/makeover of its platform and apps. I was able to get in touch with zoom tech support, and they advised me to do 3 things: