Problem is polls not completed

Forum|Forum|4 years ago
September 8, 2021
2 replies
20 views

A recent Zoom update appears to have caused a problem with Polls. I launched a poll and one person didn’t answer: he actually had two devices on the call but Zoom obviously wouldn’t know that. I ended the poll and shared results.

I could not open the next poll – Zoom sent an error message saying that there was still an active poll (obviously waiting for the final device to complete the first poll). I fixed it by ‘relaunching’ the first poll and closing it immediately.

I tried an experiment later – made sure that everyone (incl. that 2nd device) answered the poll. Everything then ran as it should.

Has anyone else had this issue?

CarlaA

Community Champion | Employee

Hi @NickBell, Welcome to the Zoom Community!

I see that your discussion has not yet received a reply from the community so I wanted to check in 🙂

I am very happy to see that you were able to reach out to our support team. Were you able to fix the issue by uninstalling the zoom client and installing the 64-bit version?

We can't wait to see how else you contribute to our growing Zoom Community!

Zoom Moderator

-CA

U

UHV

Newcomer

Similar but different nature of issue we observed, like when we launch the poll, it automatically ended and result had been shared. It happens many time in whole day webinar.