Problem after installing update

Forum|Forum|1 month ago
December 11, 2025
1 reply
22 views

A new problem seems to have come up, possibly due to installing Zoom update 6.6.10 on Windows 11. When clicking a URL meeting link, Zoom says I need the Zoom app, and offers to download the app instead of joining the meeting. I click the download link it shows and it downloads a small Zoom opener. I run that and then it joins the meeting. A session on the Zoom chatbot help said to uninstall and reinstall Zoom. That worked, though I had to reinitialize both Firefox and Edge to accept URL links to Zoom.
After I installed update 6.6.11, the problem came back. This time I simply downloaded and ran the full installer, which solved the problem. After several years of updating Zoom nothing like this ever happened before.

Other

A

archer

Employee

It's possible that the registry entries under `HKCU\SOFTWARE\Classes\zoommtg` or `HKCR\zoommtg` have been corrupted. We would appreciate it if you could provide the upgraded `%APPDATA%/Zoom/installer.txt` log file. We will investigate potential issues that may have occurred during the Zoom upgrade on your device.