Pro licensed user - getting kicked out his own meeting.

Forum|Forum|4 years ago
October 14, 2021
1 reply
2 views

Hi

I have a user, who is a Pro licensed user and consistently gets kicked out of his own scheduled meeting at 40mins. Tried all the suggested solutions, but it is still happening, I'm at a loss as to what to check next.

Any suggestions/help

Thank You
Andy

Rupert

Community Champion | Customer

Hi @adtaylo

This usually happens when the license itself has not been properly allocated to the user-profile under https://zoom.us/account/user#/

Does your user for-sure show a Pro license under User Management?

A

adtayloAuthor

Newcomer

Hi Rupert,

Thanks for the reply, I know for sure the user has allocated a pro license as I am an admin and have re-added the license as part of troubleshooting, it seems a strange one.