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Explorer
Sol78
Explorer
February 16, 2022
Solved

Previous recorded meetings

Hello I paid a subscription and it cancelled is there anyway to get previous recorded meetings that were on zoom cloud . I logged in and don’t see them 

      Bort
      BortAnswer
      Employee
      February 16, 2022

      You have to have a license assigned to your profile to access any cloud recordings. If you downgrade to a basic account, the recordings will still be stored in the cloud, but you will not have access to them until you subscribe again. 

      Update: 
      As of February 27, 2023, this logic has changed. Going forward, if you downgrade your account down to a Basic (free) account, Zoom will retain your cloud recordings for 30 days before they are permanently deleted. If you upgrade your account before that 30-day period is over, your cloud recordings will still be available in your account.

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      5 replies

      Bort
      Employee
      BortAnswer
      Employee
      February 16, 2022

      You have to have a license assigned to your profile to access any cloud recordings. If you downgrade to a basic account, the recordings will still be stored in the cloud, but you will not have access to them until you subscribe again. 

      Update: 
      As of February 27, 2023, this logic has changed. Going forward, if you downgrade your account down to a Basic (free) account, Zoom will retain your cloud recordings for 30 days before they are permanently deleted. If you upgrade your account before that 30-day period is over, your cloud recordings will still be available in your account.

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      Newcomer
      Ariberlari
      Newcomer
      February 16, 2022

      Apparently it didnt work and old recordings arent there after subscribed the license.

       

      happening to my teacher’s account now, do we have work around to retrieve them back? 

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      Bort
      Employee
      Bort
      Employee
      February 16, 2022

      So, there are 2 situations where your cloud recordings would be missing: 

      • Your account was not just downgraded, but deleted entirely. If that is the case, then unfortunately the cloud recordings were likely deleted as well. If you were a part of a larger account, it is possible that an admin transferred the recordings to another user before deleting, but you would need to ask your account Admin. 
      • When you upgraded your account, you upgraded a different account than the one with the cloud recordings. This would mean that you have a couple of different basic accounts and just upgraded the wrong one. 

      Do you have the meeting IDs of the cloud recordings you are looking to recover? 

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