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Newcomer
lauren111
Newcomer
February 6, 2025
Question

preview not working

  • February 6, 2025
  • 1 reply
  • 2 views

The video preview isn't working.  "Always show preview" is on, "Stop video when joining" is off. and there is still no preview.  What do I do??

1 reply

CarlaA
Community Manager
CarlaA
Community Manager
February 6, 2025

Hi @lauren111, thank you for posting to the Zoom Community!

 

Can you try uninstalling the Zoom app, restarting your computer, and then reinstalling Zoom? Make sure the settings are configured to show the video preview. This usually does the trick! 

L
Newcomer
lauren111Author
Newcomer
February 7, 2025

Hi Carla,

 

Thanks for the quick response.  Sadly, I uninstalled, restarted, reinstalled, and checked the configurations.  The preview is still bypassed.  Let me know if you have any other suggestions! 

 

Thanks

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