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A
Newcomer
ATAustralia
Newcomer
April 26, 2022
Question

Pop Up Keyboard in Zoom Rooms

  • April 26, 2022
  • 16 replies
  • 35 views

Hello Community,

We are using a Crestron C100-Z system, and when we present the onscreen keyboard (windows keyboard) keeps appearing over the top of our content.  We have tried to disable the "touch" feature on the Zoom admin settings, but it keeps popping up.  We are loathe to disable it in windows, as we would still need the keyboard to pop up on the console (control panel).

Has anyone experienced this or have an answer?

Thank you.

Simon

      16 replies

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      S
      Explorer
      stevenriz
      Explorer
      July 6, 2022

      This update didn't work for us, a keyboard appeared on one of our Zoom Rooms this morning that was updated to 5.11.0

       

      Will need to do put a keyboard on the UC and see if shutting it down that way works.

       

      Steve

      A
      Newcomer
      Avancc
      Newcomer
      July 6, 2022

      I believe if you have updated the version from your Account administrator end as well the Zoom app from the touch panel's web interface and it still doesn't work for you, the only other way is to stop the service from the UC's Windows. 

      P
      Newcomer
      Peter_Greentree
      Newcomer
      August 23, 2022

      Was there any definite resolution on this ? (apart from disabling it in Win  background)

        D
        Newcomer
        dvlieghe
        Newcomer
        August 25, 2022

        I am more than curious as well. Seems like many customers face this issue, including us. At our company, the problem pops up every three weeks on Wednesday morning. This Wednesday, Aug 23rd it happened as well. This needs to be fixed!

        S
        Explorer
        stevenriz
        Explorer
        August 25, 2022

        Hi, as stated earlier in the thread, you'll need to put a keyboard/mouse on the UC Engine. Click the gear icon that pops up in the lower right hand portion of the screen and select "Windows Settings" (I think it reads). It will boot you to Windows. Login as Admin, hopefully you have the admin password. Once Windows loads, click Start and type Services. Scroll to the service named "Touch Keyboard and Handwriting Panel  Service". Open it and DISABLE it. Also click the Recovery Tab. And in the first two "Failures" change to "Take no action"  Now Reboot and it "should" not ever pop up again.

          D
          Newcomer
          dvlieghe
          Newcomer
          August 26, 2022

          Thank you for the answer, much appreciated. Would you not consider this a workaround rather than a true fix? Also, will this not disable the keyboard on the controller as well?

          A
          Newcomer
          Avancc
          Newcomer
          August 28, 2022

          I have never said it is a fix. From my very first reply to this post dated 2022-06-01, I said I found a workaround. It's one thing you could do when all other normal ways fails.

          D
          Newcomer
          darmerderner
          Newcomer
          October 6, 2022

          I am sure others are still having this issue, even with the workaround. Crestron's latest firmware 1.00.22.766 (09/28/2022) addressed this issue. 

          • Update to mitigate OSK pop-up in Zoom.
            T
            Newcomer
            thomas1029
            Newcomer
            October 12, 2022

            You need the correct supplies and a little bit of patience to make a keyboard cover that will stick. Most common keyboards don't come with covers to shield them from dust and spills. To shield their keyboards from fluids, dust, or other items, lots of individuals choose to use keyboard covers. A common complaint, though, is that the keyboard cover does not adhere effectively and keeps coming off. My experience has shown that most keyboards help greatly for a few months before becoming sticky. It might be time to construct a cover for them if you discover that your keys are not responding or if you hear clicking noises as you type.

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