Polls are malfunctioning

In 2 separate zoom accounts, we have had issues with the polls not launching, or not showing that people are answering once launched even though people are in fact submitting answers. During these meetings, if someone else logs in under the host's account, then that person was able to launch the polls. However, in one meeting it took 3 different people to use the same host log in, in order to launch the polls. This is not a workaround we want because ideally people should not be using the same account/password sharing. This is clearly a malfunction in zoom, it is not user error as we have been able to successfully launch polls for the past 2 years in our account.