"Please provide a correct phone number" when trying to add phone contacts. | Community
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Newcomer
August 29, 2021
Question

"Please provide a correct phone number" when trying to add phone contacts.

  • August 29, 2021
  • 5 replies
  • 8 views

The first time I used Zoom on my new Samsung S21 I tried to connect phone contacts and it asked for my phone number.  I entered the correct phone number and received a one time code which I failed to put in correctly.  Now everytime I try to redo it the zoom app tells my to please provide a correct phone number.  It has no other options.  I have Uninstalled the app and reinstalled and that didn't help.  Am I just forever screwed on adding phone contacts now?

    5 replies

    Newcomer
    March 9, 2022

    Did you ever get a solution to this? I have the same issue. 

    Community Manager
    March 14, 2022

    Hi @rwfaught @Tamerin it's been some time since you've posted your discussion! Have you looked into the personal section of the KB on customizing your profile? Have you attempted to access the web portal from a desktop computer rather than mobile to see if you're able to edit? 

    Newcomer
    February 27, 2023

    Same problem here. Is there any solution?
    Thank you

     

    Newcomer
    March 21, 2023

    Same problem. 

    Newcomer
    March 21, 2023

    I resolved this by taking out a 7 day free trial. Connecting my phone contacts to zoom then worked. I will now cancel the free trial. Annoying but solved the isse