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Newcomer
pen2
Newcomer
September 18, 2024
Question

please move this window away from the shared application

  • September 18, 2024
  • 2 replies
  • 22 views

When I share my screen, the overlapping parts turn black. I want to avoid this. Please tell me how to avoid it. I am using a Lenovo ThinkPad X13. Thank you very much.

 

----------------

Solved.

The problem was that the graphics card driver provided by the computer manufacturer was outdated.

The problem was solved by applying the latest Intel driver.

    2 replies

    U
    Newcomer
    ucjudgo
    Newcomer
    September 19, 2024

    Same issue here. Please someone help.

    MGSR
    Community Manager
    MGSR
    Community Manager
    September 24, 2024

    Hello @ucjudgo!

    Welcome to the Zoom Community! We're glad to have you here.

    Kindly check out this article for troubleshooting black/grey boxes when screen sharing.

    Please let us know if you need further assistance.

    U
    Newcomer
    ucjudgo
    Newcomer
    September 25, 2024

    Hi Mark,

    I installed the hardware driver you recommended and problem solved.

    Thank you so much!

     

    D
    Newcomer
    D-Jay
    Newcomer
    December 17, 2025

    I even updated graphics card drivers through Intel latest updates this does not resolve for me.

    Intel® Graphics Driver 32.0.101.5972 (WHQL Certified)  or the latest driver

    does not work for me.

     

    Whenever I share the PPT presenterview mode, I keep getting message " please move this window away from the shared application" and the slideshow pauses. if I try to resume it restore the actual PPT file appears,  not the presentation slide, this avoids (1) slide show (2) not able to view notes during slide show.  

     

    I thought it was MS Powerpoint issue however Microsoft has given clear explanation itoom meetings settings, @zoom Support are there any solutions ???

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