PLEASE HELP. Can you get cloud recording transcripts with a standard Pro account? | Community
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A
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Alex_B
Newcomer
June 2, 2025
Solved

PLEASE HELP. Can you get cloud recording transcripts with a standard Pro account?

  • June 2, 2025
  • 2 replies
  • 4 views
There is contradictory information about this online. 
 
On Zoom's advice page for audio transcriptions, it says:

 

Requirements for using audio transcription
  • A Pro, Business, Education, or Enterprise account

But if you look at the Plan Comparison chart, it says transcripts are not available with PRO or PRO PLUS, only with BUSINESS and above.

 

What's the truth?!?!

Best answer by stueker

Dear @Alex_B ,

I have now received feedback that the article is correct, and the Pro plan has the feature.
The matrix overview should be updated soon.

2 replies

S
Community Champion | Employee
stueker
Community Champion | Employee
June 3, 2025

Dear @Alex_B ,

thanks for pointing that out!
The information on the two pages seems indeed to be contradicting each other.
I will reach out internally and let you know, what I find out.

    S
    Community Champion | Employee
    stuekerAnswer
    Community Champion | Employee
    June 4, 2025

    Dear @Alex_B ,

    I have now received feedback that the article is correct, and the Pro plan has the feature.
    The matrix overview should be updated soon.

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