"Please ask host to record" but I'm the host. | Community
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Newcomer
2Zoom4all
Newcomer
December 23, 2021
Question

"Please ask host to record" but I'm the host.

  • December 23, 2021
  • 1 reply
  • 23 views

I occasionally host Zoom interviews that I record. On the last two, both during this December, although I was the host and I sent the meeting invitation, when I hit record I got "Please ask the host for permission to record." The interviewee gets the same message if they try to record.

For some equally mysterious (to me) reason, I then ended the meeting,  sent a new invite, and was then able to record. But in the meantime precious minutes were lost from a tightly scheduled time.

Does anyone know the fix for that?  I'm not seeing anything in settings. 

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    December 28, 2021

    Hey @2Zoom4all, this may be from not being signed in or claiming host during this meeting. When starting your meetings, I would ensure that you are signed into the Zoom mobile app or the Zoom Desktop client so therefore claim host and record. 

     

    If the app was never opened previous to you clicking that link, then will not be logged in when you join the meeting. Usually, this happens after a computer restart or after exiting the Zoom program completely. 

    However, you can always "Claim host" while you are in the meeting already if it is giving you that error message. You will need to open the participant's window while in the meeting to see the "Claim Host" button at the bottom. 

     

    Let me know if that helps! 

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