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L
Newcomer
LaurenL
Newcomer
September 8, 2021
Question

playing background music

  • September 8, 2021
  • 10 replies
  • 14 views

Hi, I run fitness classes through zoom and just this week no one has been able to hear my background music during the sessions. I DONT WANT to supress background noise. Is there a way to do that? I have been using zoom for 2 years and only this week I have encountered problems. I downloaded the latest update this week which I thought was the problem but when I downloaded the previous version which I knew used to work - it doesnt work now.  Please  help technical support. 

      10 replies

      Rupert
      Community Champion | Customer
      Rupert
      Community Champion | Customer
      September 8, 2021

      Hi,

       

      You can Share content and choose audio-only.

       

      Go to the Share Screen option, but then choose audio-only and choose High Quality or Stereo.

       

      Hope this helps.

       

      Rupert

        P
        Newcomer
        President
        Newcomer
        April 2, 2022

        Hi Rupert.  I am experiencing the same sound issue.  Our nonprofit has a weekly exercise class for seniors.  We have experienced sound problems the past two weeks with participants hearing the music we play.  We are using Apple Mac Book Air and have the Iphone I13 next to the computer to play music.  We have been doing this for 2 years and had a problem the past two weeks.  What is going on?  We are not sharing the screen.  We cannot use audio only.  I've looked through this support area and see others are experiencing the same issue.  PLEASE HELP!

        Thank you.

        Marci (President)

          D
          Newcomer
          DawnLorentz
          Newcomer
          April 26, 2022

          I'm having the same issues.  I've been teaching online fitness classes through Zoom since the pandemic and recently people are having a hard time hearing me.  I recorded a few of my recent classes and the sound is very low and drops out often.   I use the Alesis Multimix 4 to connect the audio to Zoom.  The microphone and music played through my iPhone are on separate channels.     

           

            S
            Newcomer
            shareen
            Newcomer
            July 18, 2022

            I'm having the exact same problem.  I also teach a fitness class to seniors, have been using Zoom since March 2020 with no issues. Now no one can hear the music I'm playing.

             

            Please help us!

              M
              Newcomer
              mrshdjohnson
              Newcomer
              August 12, 2022

              I thought this was just me!! Please help us get this fixed!

                djlerman
                Newcomer
                djlerman
                Newcomer
                October 6, 2022

                I just finished working with Zoom tech support and this is what worked for me.    It took me about 3 months to solve the issue.  So be patient and keep trying.

                Audio Settings -> Suppress Background Noise -> Low
                Audio Settings -> Advanced -> Single Processing by Wondows....  -> Off

                Control Panel -> Hardware and Sound -> Sound -> right click the microphone -> Properties -> Advanced tab -> near the bottom, ensure that "Enable audio enhancements" is NOT checked; click Apply or OK.

                  M
                  Newcomer
                  mrshdjohnson
                  Newcomer
                  October 11, 2022

                  Thank you so much!! I don't have the option to enable audio enhancements or turn them off 🤔 🤔

                  A
                  Newcomer
                  AnneC1
                  Newcomer
                  February 13, 2023

                  I have the same problem. I have a MacBook and when I use my earbuds with the bluetooth and share a playlist for my class it starts out okay and then it stops working. My students can't hear me and the sound says I'm on internal speakers while my bluebooth is on my earbuds. Did you ever get some help??

                    B
                    Newcomer
                    brahmi
                    Newcomer
                    February 13, 2023

                    I finally reverted back to an earlier version of Zoom and everything worked the way it used to, except now I can't play music through Spotify or YouTube. 

                    A
                    Newcomer
                    Angela02
                    Newcomer
                    March 20, 2023

                    Hi i teach fitness zoom classes and my participants cannot hear my music please HELP as they used to hear it before?   

                    J
                    Newcomer
                    jenhenbodyfit
                    Newcomer
                    May 22, 2023

                    Did anyone find a fix for Mac? Thanks

                     

                    E
                    Community Super Champion | Partner
                    Eliot
                    Community Super Champion | Partner
                    May 22, 2023

                    this support article covers both mac and windows music issues:

                    By default, the Zoom client will utilize noise suppression and echo cancellation to improve the quality of the audio received by your microphone, but these audio filters can interfere with situations that warrant the full range of audio captured by the microphone. In these situations, users can disable these audio filters and improve their sample rates to improve their in-meeting sound quality. This may include musicians with their instruments, capturing high-quality audio for podcasts, or healthcare professionals who are making a medical diagnosis based on sound.

                    This article covers:

                    Configuring professional audio settings for Zoom Meetings – Zoom Support

                     

                    thanks,  eliot

                    Fit-Cut-Pro
                    Newcomer
                    Fit-Cut-Pro
                    Newcomer
                    November 14, 2024

                    Hello Lauren,

                    I'm going to try and help you.

                     

                    First, I highly recommend that you use our special workout timer and overlays Zoom app, especially made for online workouts, it will really upgrade your fitness classes - you can get it here:
                    https://marketplace.zoom.us/apps/4cApKG12TJW21YzHCn3sYw

                     

                     

                     

                     

                    Secondly, you are welcome to reach our support team after signing up (www.fit2.live), and we will personally help you figure out the tech problems you after facing.

                    We are helping online trainers on a daily basis 🙂

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