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LWilk
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June 21, 2022
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Personal Pro Account-Multiple Location Use

  • June 21, 2022
  • 1 reply
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Occasionally when I am working away from my home site, I will download Zoom to a customer's machine for their use. To test a connection and to ensure that the software is working properly I will login with my own username and password and then log out once I am assured the connection is working properly. I was locked out of my account this morning because I used my account at two different locations last week. Is any way to avoid this? I

    Best answer by Ray_Harwood

    I'd recommend creating a separate account to use for testing.  It can be a Basic account with no assigned license, which should be fine for testing.

     

    Note that with recent Zoom security upgrades, you might get prompted to enter a 6-digit code sent to the email address of the test account.  This will happen for many accounts that are used on a wide variety of machines and locations.

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_HarwoodAnswer
    Community Super Champion | Customer
    June 21, 2022

    I'd recommend creating a separate account to use for testing.  It can be a Basic account with no assigned license, which should be fine for testing.

     

    Note that with recent Zoom security upgrades, you might get prompted to enter a 6-digit code sent to the email address of the test account.  This will happen for many accounts that are used on a wide variety of machines and locations.

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