patchy virtual background

Forum|Forum|3 years ago
September 21, 2022
2 replies
3 views

Whenever I try to use a virtual background, it is patchy and doesn't cover much of my room. See image, where you can still see my art and fan and part of my face is covered.

My room is quite bright, but I have also tried lower-light situations. It's always the same. My zoom is up to date. Any suggestions?

Best answer by cclalonde

I figured it out! I had "I have a green screen" selected. When I unselected that it worked perfectly.

CarlaA

Community Manager

Hi @cclalonde , welcome! Thank you for using the Zoom Community to seek support. While I do a bit more investigating to try to find you a helpful solution, I encourage you to browse already submitted questions with solutions in the community (check out how to use our ‘search’ feature) and/or visit our Zoom knowledge base to find helpful support articles.

If any community members have insight, I invite you to share your expertise with @cclalonde 🙂

Thank you!

Carla,
Zoom Community Team

C

cclalondeAuthorAnswer

Newcomer

I figured it out! I had "I have a green screen" selected. When I unselected that it worked perfectly.