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February 1, 2022
Question

Participants on the same screen

  • February 1, 2022
  • 1 reply
  • 16 views

I can only get 9 participants on the screen at one time, the rest go on to other pages/screens even in Gallery view.  I'm using the same computer, monitor, etc. and I can't find the video settings to allow up to 49 participants.  Any suggestions?

    1 reply

    CarlaA
    Community Champion | Employee
    Community Champion | Employee
    April 28, 2022

    Hi @jcraik, welcome to the Zoom Community! I know it's been a bit since you initially posted, but I wanted to check in with some information.

     

    In order to display up to 49 thumbnails per page in Gallery View, you will need to meet the following requirements:

    • Zoom desktop client for Windows or macOS, version 5.2.0 or higher
    • The Maximum participants displayed per screen in Gallery View is set to 49 participants in the desktop client video settings
      Note: If your computer does not meet the CPU requirements, this option is unavailable.
    • Supported processors for single monitor
      • Intel i5
        • 4 cores or higher
        • 4th generation or higher
      • Intel i7, i9, Xeon
        • 2 cores or higher
      • Intel Atom
        • 6 cores or higher
      • Other Intel processors
        • 6 cores or higher
        • 3.0GHz or higher
      • AMD Ryzen 5 series
    • Supported processors for dual monitors
      • Intel i5
        • 4 cores or higher
        • 6th generation or higher
        • 2.0GHz or higher
      • Intel i7, i9, Xeon
        • 4 cores or higher
      • Intel Atom
        • 6 cores or higher
        • 1.6GHz frequency of higher; OR
        • 8 cores or higher
      • Other Intel processors
        • 8 cores or higher
        • 3.0GHz or higher; OR
        • 12 cores or higher
      • AMD Ryzen 7/9 series
        Note: While using dual monitors in the desktop client gallery view will still only be shown on one monitor.
    • Zoom mobile app for iOS (iPad only), version 5.6.6 (423) or higher
    • iPad Pro 12.9" 5th generation

     

    I hope this helps!

    Moderator

    Zoom Community Team