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Newcomer
Oct 15, 2026 3:43 AM UTC
Question

participant name keeps popping up in closed captions

I have closed captioning enabled. The participant name keeps popping up in gray font all on its own, usually when there's a pause in speaking. Our logo also appears just to the left of the name. It appears inline with the transcribed speech so it quickly scrolls off, but it's very distracting. I don't see an option to turn it off. 

    3 replies

    Newcomer
    Oct 15, 2026 5:49 AM UTC

    We are on version 7.1.9 on Mac Mini. 

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    Newcomer
    Oct 15, 2026 7:30 AM UTC

    This might be related to Zoom’s participant name display or branding settings for captions. I’d check the closed caption settings and any custom branding options enabled by the meeting host or account admin. If the name and logo appear together, it may be worth testing with branding disabled to see whether that stops the issue.

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    Newcomer
    Oct 20, 2026 9:13 PM UTC

    There is not a CC option to disable this. It is not a branding feature. Zoom’s AI confirms there is no way to turn it off. I screen capture the closed captions and show them on our TVs. Everyone complains. It's an extremely annoying “feature”. It may be related to v7.1.9 as I don't recall having this problem before. 

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