Panne

Forum|Forum|2 years ago
February 6, 2024
2 replies
3 views

Hello, I would like to receive your help assistance please

I am a customer paying around 200$ each year to use Zoom meeting

I cannot use my Zoom App since this week...

My business is loosing money because of that problem

The app asked me to install new version...
Since that, the app doesn't want to launch...

I try to come back to an old version but it doesn't work too

I installed the very new version but at the and of installation, it doesn't want to install

I don't know how to manage my appointment... I tried by the website of Zoom but it imposes to me to download app to run... And it doesn't run...

Please phone me or write to my email address or here with a solution we can find

Best regards

Meeting Features

E

Eliot

Community Super Champion | Partner

hi panne,

Run CleanZoom to remove Zoom completely

To remove Zoom completely, including any configuration files, run CleanZoom on your device.

Download and run CleanZoom (updated November 30, 2023).
Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
Once completed, download Zoom from our download center and reinstall.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

E

Eliot

Community Super Champion | Partner

hi panne,

my response assumed that you are using the windows client.

if you are using some other app, please check the same zoom support article which has directions for uninstalling and reinstalling the Zoom application for multiple apps.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

thanks, eliot