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Outlook Rescheduled Mtgs not moving on Zoom Client

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We're using Outlook to schedule an appointment (1) and then "Add A Zoom Meeting," which works great. If a client requests that we reschedule the meeting (2), we follow Zoom's instructions and edit in Outlook, but the Zoom client sends meeting alerts for the first meeting (1). Our Outlook calendars and Zoom are synced, but the first meetings (1) are NOT being moved and/or deleted. Clients and staff think they're missing a meeting that was rescheduled.

How can we force Zoom client to update to reflect Outlook?

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rn-zm

Community Manager

Hello, @blehn I am aware that you last posted a while ago, but I want to make sure you get help. Are you still experiencing this problem? If so, I'd love to assist you in finding a solution.

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NemanMTX

Participant

Bumpity bump!

1. Create a meeting in Outlook

2. Add a Zoom meeting

3. Save/send/whatever

4. Reschedule (or delete) in Outlook

5. Zoom website still shows original meeting and Zoom client meeting reminders pop up for the original meeting

I propose we call this a "Zoombie" meeting.

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A

Alieire

Newcomer

Same question and concerns asked multiple times in this community, and no answers?

Not only reminders, but frequently the zoom link in the rescheduled meeting in Outlook becomes invalid

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NemanMTX

Participant

Was attacked this morning by a Zoombie for a (rescheduled) meeting with a C-level exec.

Makes me wonder what he saw... @RN52_2 any ideas?

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R

rn-zm

Community Manager

Hi @NemanMTX suggest looking into the KB on Reporting inappropriate behavior.

You have the following options:

Report a participant during a meeting or for a past meeting/webinar
Submit the web form to report abusive behavior that is related to Zoom but happened outside of a Zoom meeting, webinar, or event

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NemanMTX

Participant

Hi @RN52_2. I had joked earlier in this thread that I'd use "Zoombie" to refer to a meeting that was rescheduled in Outlook but didn't correspondingly get rescheduled in the Zoom site, forever destined to wander cyberspace looking for its participants. In other words, the central problem of this thread. (Not a Zoombombing.)

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R

rn-zm

Community Manager

Hi @Alieire @blehn can you please confirm whether you are using the Outlook Add-in or Outlook Plug-in? Can you also please confirm the device you are using whether it be Windows OR MAC? Thanks!

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Alieire

Newcomer

I believe that I am using the Outlook Add-in, but can you please explain how to determine? I read through the help articles, but find it confusing to differentiate. And I am using Windows 10 Enterprise

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rn-zm

Community Manager

Hi @Alieire gotcha, thank you for the info! The plugin is an installable file package that you can use from Outlook on your desktop. The add-in is built using the Microsoft API and is used from Outlook on your desktop or the web. Let me know what you're using and we can further troubleshoot your issue 🙂

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alsull416

Newcomer

I am still having this same issue with Zoom failing to sync updates made in Outlook calendar. I am using the Zoom plugin with my desktop application of MS Office 365. When I reschedule a meeting, the original still shows in Zoom and triggers reminders.

Also, when I reschedule a meeting, the Zoom link appears to become invalid. Outlook calendar is the source of truth, and I have taken to scheduling meetings without a Zoom link (turned off the option in the Zoom plugin to automatically add a Zoom link to new meetings), and instead I manually add a link just before the meeting start. This saves all the "link doesn't work" emails from attendees, but it more work for me.

It appears these have both been issues for some time - has Zoom determined a fix for either yet?

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bnebel

Newcomer

Wondering if anyone has found a solution to these issues. I'm plagued with the same problems.

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annie93

Newcomer

This really comes down to the Outlook plugin. Zoom provides an API but it's up to third parties apps to build a good integration. The sync between Zoom and Outlook is unfortunately not bidirectional in all circumstances. You would want to look for a scheduling solution that integrates with both Zoom and Outlook and updates your Zoom account when changes are made to a meeting. Looking through the Zoom marketplace there is an app Salepager that can schedule Zoom meetings and update in Zoom and Outlook.

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matt_tanny

Newcomer

I'm still running into this issue. What is the workaround provided? I reschedule the Outlook Meeting but people still join because the Zoom meeting that I attached doesn't get updated. I use the Add Zoom meeting as well.

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matt_tanny

Newcomer

In fact, I think I might just start using Teams meetings instead to avoid this problem. This is one of the biggest let downs I've seen with a video chat tool. Can't use Zoom if my meetings don't get updated!!

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