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Newcomer
August 13, 2021
Question

Other person freezes

  • August 13, 2021
  • 2 replies
  • 12 views

My Zoom seems fine. With three separate other users, they freeze after a short time, only unfreezing when they move their device. Can't find this anywhere on the net...

    2 replies

    Newcomer
    August 13, 2021

    Hello JadySea

     

    Hope everything is well

     

    Is this issue happening when sharing the screen? If so you can try to reduce your fps on your share screen to 6

     

    You can change this by going into your Zoom Meeting application and click your profile picture at the top right of your Zoom Meeting App then select Settings then Share screen then Advanced and "Limit your screen share to"

     

    Regards

     

    Juan

    Newcomer
    August 18, 2021

    Try resizing the window or switching back and forth between gallery and speaker mode. If that unfreezes their cameras, then you're having the same issue as I am.