Original Sound button | Community
Skip to main content
R
Newcomer
Resurrection
Newcomer
September 1, 2021
Question

Original Sound button

  • September 1, 2021
  • 3 replies
  • 2 views

The Original Sound in-meeting button changed recently. Previously, when Original Sound was on, the button in the upper left of the screen was blue and read "Disable Original Sound". When Original Sound was off, the button was dark and read "Enable Original Sound". 

 

Now the button simply says "Original Sound: On" or "Original Sound: Off" and it never is blue.

 

This is confusing. Does anyone know if when the button reads "Original Sound: On", then the Original Sound is on? I'm interpreting it that way, but I'd like to be sure.

    3 replies

    JoshAtZoom
    Employee
    JoshAtZoom
    Employee
    September 1, 2021

    Hi Resurrection,

    When the button reads "Original Sound: On" that means original sound is indeed on and active.  You are interpreting it correctly 🙂

    Josh

    C
    Newcomer
    ChrissieKim
    Newcomer
    September 8, 2021

    Hi Josh,

     

    It seems like the  recent Windows 10 update may be causing this problem. 

     

    Zoom used to be okay until last Friday, September 3 (when I had an update done automatically). Since then, my mic isn't reflecting back my own voice from Zoom. 

     

    I've checked every setting on Zoom and on my PC, re: mic setting. My Zoom has the "Original Sound: ON" (I even had it done manually). However, I can't hear my own voice, except when I'm testing the mic out. I used to be able to hear my own voice back. What could be causing this? How do we resolve this issue? 

     

    I have a very important job interview in a few hours and I am unable to work this out. Please advise ASAP. Thank you!

     

    Christina 

    JoshAtZoom
    Employee
    JoshAtZoom
    Employee
    September 8, 2021

    Hi Christina,

    I'm not 100% certain what this specific issue is but there are a few troubleshooting steps I may be able to help with.  The first main question is what microphone and audio interface are you using?  If they are built into your computer then my two theories would lean towards the actual audio settings in Windows, or echo cancelation.

    If they are external devices (like a Focusrite / Apollo Twin / etc.) then there may be a setting in the associated hardware.


    First step would be to double check all the echo cancelation settings and see if that solves it.   Zoom > Settings > Audio > Advanced > Echo cancellation has a drop down.

    If tweaking those settings isn't fixing it, the next step I would try would be looking at your windows settings for listening to a particular device.  Open Sound Settings > Scroll down to input and make sure you are selecting the correct microphone device > Device Properties > Additional Device Properties > switch to the "Listen" tab, and there should be a checkbox that allows you to listen to your device.

    Let me know if this gets somewhere, or where the hiccups are if any.
    Josh

    C
    Newcomer
    ChrissieKim
    Newcomer
    September 8, 2021

    Hi Josh, 

     

    Because this is a very important job interview, the Zoom meeting will require me to have the video ON for the session. 

     

    I have a "dial-in phone number" provided by the interviewer along with their meeting code number. 

     

    Would it work okay if I were to use my PC for video and everyone else's audio while I dial-in for the audio for my own voice? Or would the echo be too much if I were to have mics on both my PC and my iPhone? 

     

    Would you suggest having ONLY the video ON my PC + only dialing in on my iPhone for all audio to avoid echo/noise? If I do this, will there be a potential risk of a delay between what I'm seeing on my video versus what I'm hearing on my phone via the dial-in? 

     

    Christina

    C
    Newcomer
    ChrissieKim
    Newcomer
    September 8, 2021

    I've tried running through all of the steps here : https://www.guidingtech.com/fixes-zoom-microphone-not-working-windows-10/ , including re-starting my computer prior to uninstalling/re-installing the Zoom PC app, FYI. 

    I've just tried Zoom on my iPad, and it seems to be experiencing the same problem; I'm assuming that the problem may possibly be due to Zoom and/or MS Windows 10 Update. Could that be the cause of the issue here? 

    JoshAtZoom
    Employee
    JoshAtZoom
    Employee
    September 8, 2021

    Possibly - I'm not 100% sure.

    Can you confirm that the problem is you can't hear your own voice through the Zoom meeting, or is Zoom not picking up your audio at all?

     

    P
    Newcomer
    PierreG
    Newcomer
    September 20, 2021

    Hello. I was curious if anyone of you are using chromebooks? it looks like zoom for chromebook doesn't have features for online music school such as "original sound" resulting in problems for the teacher.  My children are using chromebooks. Anyone with workarounds? thank you.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.