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Newcomer
mandiASME
Newcomer
September 9, 2024
Question

Optimize video when sharing shows black boxes

  • September 9, 2024
  • 2 replies
  • 2 views

After the latest update I’ve noticed that the share screen video optimization was enabled which displayed black boxes for the attendees of the zoom photo gallery.  Is this a known change or issue reported?

2 replies

MGSR
Community Manager
MGSR
Community Manager
September 9, 2024

Hello @mandiASME,

There are several reasons why the display shows a black screen or boxes while screen sharing.

Kindly check out this article for troubleshooting screen sharing issues.

Please let us know if you need further assistance.

M
Newcomer
mandiASMEAuthor
Newcomer
September 9, 2024

when screen sharing the entire desktop the zoom windows such as the chat box and participants photo gallery appear shaded when viewed by the participants.  This only started recently.  Is this related to a new update?  When I disable video sharing optimization the issue is resolved. But I’d like to understand the root cause. 

MGSR
Community Manager
MGSR
Community Manager
September 18, 2024

Hello @mandiASME,

In this case, it is incompatibility with the optimization with the video sharing possibly with a recent update on your system; it usually happens with Windows 10 devices. 

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