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Ongoing AI Meeting Transcript Issue – Escalated Support Ticket with No Resolution

Forum|Forum|9 days ago
July 15, 2026
1 reply
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I am a Zoom Workplace Pro customer and have an open support ticket that has been escalated, but I have not received a resolution. My AI Meeting Transcripts stopped being generated on June 3, 2026. Prior to that date, transcripts were automatically generated after every meeting.

I have already:

Verified Cloud Recording is enabled.
Verified Audio Transcript is enabled.
Verified automatic transcript generation is enabled.
Reinstalled Zoom Workplace.
Confirmed cloud storage is available.
Contacted Zoom Support, who escalated the issue.

Despite these steps, transcripts are still not being generated.

Has anyone experienced this issue, and is there a Zoom moderator who can help escalate my existing support ticket? This feature is important for my business, and I would appreciate any assistance.