One of my team member's recordings are not appearing in our shared cloud

One of my team members' recordings are not appearing in our shared cloud storage making his meetings opaque to the rest of the team. I have checked his user settings and am sure I have configured something incorrectly.

The ideal outcome is that his, along with all of my team members, when they record customer meetings, those recordings flow into the "Recordings and Transcript Management" tab for transparent meeting sharing. 

Thank you in advance for any help you can provide.