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A
Newcomer
Aliromeror
Newcomer
August 19, 2022
Question

Not receiving Activation emails

  • August 19, 2022
  • 1 reply
  • 6 views

Good morning,

 

I have a private free account on Zoom and I started working for a company that has requested me to add me into their Zoom account. This means they could check all my recordings and monitor the activity I do out work on my personal time. I tried to create a new account with another email, to avoid this, but I have not received the Activation email. I tried everything suggested, but still nothing.

 

Could you please guide me or offer some advice about how to proceed next?

 

Thanks in advance.

Alicia 

    1 reply

    ccameron
    Community Champion | Employee
    ccameron
    Community Champion | Employee
    September 1, 2022

    Aliromeror,

     

    The steps below walk-through different troubleshooting options. Ensure that you have whitelisted the listed emails along with the IP address in the article:
    https://support.zoom.us/hc/en-us/articles/360032808951-Not-receiving-emails-from-Zoom

    Hope this helps! 

      R
      Community Manager
      rn-zm
      Community Manager
      March 21, 2023

      Just adding to @ccameron's reply, but @Aliromeror After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.

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