Not compatible to use Virtual Background | Community
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B
Newcomer
bdnlx
Newcomer
October 17, 2024
Question

Not compatible to use Virtual Background

  • October 17, 2024
  • 2 replies
  • 5 views

Hi!

I just bought the Acer Swift Go 14. 

I have to be on Zoom with my camera on all the time, during work hours.

But when I downloaded Zoom and tried to set up my virtual background (image), it won't allow me to because it says that my device does not support virtual backgrounds.

 

Processor: Intel(R) Core(TM) Ultra 5 125H 1.20 GHz

RAM: 16.0 G

2 replies

A
Newcomer
aayalloore
Newcomer
October 17, 2024

I have the same issue except it works on my PC but when I use my VDI the video works but tells me the device does not support virtual bkgs:

Processor Intel(R) Core(TM) 5 120U 1.40 GHz
Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor

My other pc works but here is the specs:

Device name LAPTOP-6093NV10
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz   2.42 GHz
Installed RAM 12.0 GB (11.8 GB usable)

System type 64-bit operating system, x64-based processor

MGSR
Community Manager
MGSR
Community Manager
October 22, 2024

Hello there,

 

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the inconvenience you experienced. It seems that the processor you're using does not meet the system requirement for using Zoom Virtual Background.

You may check out this resource for the system requirements.


J
Newcomer
Julie99
Newcomer
October 22, 2024

OK Mark 

 

So while I can't access background on my new Galaxy Tab S9 FE+ (even though they worked on my old Galaxy Tab S5e with lower system resources) the backgrounds in Team work just great!  So if Teams works, why can't Zoom work???

 

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