Not able to view previous recorded session which was stored in Cloud | Community
Skip to main content
K
Newcomer
Kuldip
Newcomer
January 20, 2022
Question

Not able to view previous recorded session which was stored in Cloud

  • January 20, 2022
  • 1 reply
  • 1 view

Hi, 

 

On 18th November I had a session recorded and was stored in the cloud . After the session got over I got the below link for downloading the session but now when i try to download i am no more able to see the recorded session.

 

https://arista.zoom.us/rec/share/OybuW2ocY3cXP38PRB4pT0MJNeP8lJfG0fZBQ_w4it-j40cVVbqYFY2TnjpNJ1uH.laliKKywMp74DOHF

 

Can you please help me in getting it downloaded.

 

Thanks 

Kuldip

    1 reply

    CarlaA
    Community Champion | Employee
    CarlaA
    Community Champion | Employee
    March 29, 2022

    Hi @Kuldip! I know it has been a while since you initially posted, but I want to make sure you receive assistance. I would suggest checking the settings under the Recordings tab. Please double-check if you have the Delete cloud recordings after a specified number of days toggled on. This will auto-delete the recording after a specified number of days and may be the reason why you are no longer able to access the recording.

     

    I hope this helps! If this answered your question please click Accept as Solution.  

     

    Moderator

    Zoom Community Team 

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.