Not able to received the activation email | Community
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M
Newcomer
maharjansumit
Newcomer
November 28, 2022
Question

Not able to received the activation email

  • November 28, 2022
  • 2 replies
  • 1 view

Hi Zoom Support, 

 

I had sent the invitation to the users below, but they have not received the invitation email for the zoom. Would you please check if those emails were on the bounce back rule or black listed?
***********,
***********,
***********,
***********

    2 replies

    H
    Employee
    HappyZoom
    Employee
    November 28, 2022

    I would suggest that you submit a ticket to Zoom Support at https://support.zoom.us/hc/en-us/requests/new   Thanks!

    R
    Community Manager
    rn-zm
    Community Manager
    March 21, 2023

    Hey @maharjansumit please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

     

    After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.

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