Not able to give a remote control access to the attendee

Hi, ​@bhaskar mannava. I’m not seeing other reports of issues relating to remote control.  Is this a Meeting or Webinar, what is the user’s role, which person is sharing, and is the problem that the Give/Request Remote Control item is missing or that the authorization request fails?

I’m assuming you are talking about remote control, not Remote Support, which is somewhat different.

These links might be helpful:

Remote Control — Requesting or giving remote control:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065790
support.zoom

Remote Support — Using Remote support session during meetings:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068720
support.zoom

Remote Support — Enabling remote support:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063904

Ray Harwood - Zoom Community Super Champion, Zoom MVP
Event Producer at GoodClix
Contact me on LinkedIn: https://Linkedin.com/in/RayHarwood 

Community Champions are volunteers and have no access to customer data. I am not a Zoom employee.