No permission to view recording

I have the same issue.  Did you find a solution?

I'm having the same issue. My first support ticket had no response. I'm on the second support ticket and I've followed all steps and it isn't corrected. I'm licensed also. 

Likewise, I have a pro account too.

If the issue persists, it's possible that there might be a technical glitch or a problem with the file format. Make sure the recording is in a compatible format and try accessing it with a different viewer or player.

For further assistance, you can provide more details about the specific platform or software you are using for recording and playback. This will help in providing more tailored advice.

As for the keyword "PDF Download," it seems unrelated to the issue you've described. If you have any specific questions about PDF downloads or related topics, feel free to ask, and I'll do my best to assist you.