New Password login trouble

Forum|Forum|4 years ago
January 25, 2022
2 replies
15 views

I recently changed my password as I couldn’t remember what my old one was. I went to your site and made a new one. When I try to sign in with it on the desktop, it says that I am unable to connect and to check my network connections. My connections are stable, but I am still unable to get in. I also tried uninstalling Zoom and then reinstalling it on my desktop. That didn't help either.

R

rn-zm

Community Manager

Hey @MovieMan_80, are you running other applications that maybe using bandwidth or other devices on your network? Checkout our troubleshooting steps when using WiF here at support.zoom.us/hc/en-us/articles/201362463.

Follow through with some of the suggestions and let me know how it goes to see if it improves your meeting experience!

R

rn-zm

Community Manager

Hey @MovieMan_80 checking in on my reply and was wondering if those suggested KBs were any help? 🙂