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V
Newcomer
VRS
Newcomer
February 14, 2023
Solved

New laptop - trouble launching a meeting

  • February 14, 2023
  • 2 replies
  • 8 views

I have a new laptop.  I can schedule meetings, I cannot get the meetings to launch. I have a new laptop, I can log into my account, schedule meetings, but I CANNOT get the meetings to LAUNCH!!! I do not know what to do!  

My account does not allow Zoom support - a very negative.  I have tried using the Zoom messaging - I do not know if anyone from Zoom will respond - not a positive outlook for assistance from Zoom.  

So, does anyone have suggestions to assist me?

    Best answer by rn-zm

    Hey @VRS welcome to the community! Have you installed the Zoom desktop client from https://zoom.us/download? Suggest looking into the KB on Joining a Zoom meeting! This has a great walkthrough of how to join via written instructions or video tutorial! 🙂

    2 replies

    V
    Newcomer
    VRSAuthor
    Newcomer
    February 15, 2023

    i was informed by Zoom that I had earned a Zoom Community badge for my question, but there have been no replies.

    R
    Community Manager
    rn-zmAnswer
    Community Manager
    February 15, 2023

    Hey @VRS welcome to the community! Have you installed the Zoom desktop client from https://zoom.us/download? Suggest looking into the KB on Joining a Zoom meeting! This has a great walkthrough of how to join via written instructions or video tutorial! 🙂

    V
    Newcomer
    VRSAuthor
    Newcomer
    February 20, 2023

    This did work so well!

    Thank you so much.  

    I really hate that my paid subscription for a HIPAA compliant account did not allow even chat support from Zoom.  

    I did not know what to do except ask for assistance and that did work!

    Take care

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