network disconnection during meeting | Community
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M
Newcomer
mjk
Newcomer
September 10, 2021
Question

network disconnection during meeting

  • September 10, 2021
  • 2 replies
  • 13 views

Hello

not able to continue the classes and every time disconnects with only 2 error message codes: 104101 and 5003
As a different user we have tried with 2/3 network provider, 3 laptops, 4 different smartphones; but for every time the problem is the same. We have tried with broadband service with 75mbps with wire and WiFi, but no use. 
 

    2 replies

    I
    Newcomer
    Ivo
    Newcomer
    September 15, 2021
     
    Hello, I have the same problem, I cannot start a meeting Error code 104101

     

    R
    Community Manager
    rn-zm
    Community Manager
    September 16, 2021

    Hey @mjk and @Ivo, this error code means that you are having Connectivity issues with Zoom's servers.

     

    If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings. Antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again.

     

    Finally, check with your Internet service provider that you can connect to the Zoom service. There is a further reference here.

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