My webcam mic is not longer recognized (but the camera is)

Hello ​@Jeverettlee,

Welcome to the Zoom Community! We’re glad to have you here.
 

Here are some troubleshooting steps you can try:

1. Check Mac System Preferences:

• Go to System Settings (or System Preferences) > Privacy & Security > Microphone.
• Make sure Zoom (and any other relevant apps) has permission to access the microphone.
• Also, go to System Settings > Sound > Input and see if the Logitech C920 appears as an input device.

2. Reconnect and Restart:

• Unplug the Logitech C920, restart your Mac, and plug it back in.
• Try connecting the webcam to a different USB port, or use a different USB adapter if you’re using one.

3. Update Zoom and macOS:

• Ensure you are running the latest version of Zoom and macOS, as updates may resolve compatibility issues.

4. Test in Other Apps:

• Open another app (like QuickTime or Voice Memos) and see if the C920’s microphone is recognized there. If not, the issue is likely system-wide, not Zoom-specific.

5. Reset Mac’s Audio System:

• Open Terminal and enter: sudo killall coreaudiod
• This will restart the Mac’s audio system (you may need to enter your password).

6. Check for Logitech Software:

• If you have Logitech software installed (like Logi Tune or Logitech Camera Settings), update or reinstall it.

7. Zoom Audio Settings:

• In Zoom, go to Settings > Audio and check if the C920 microphone appears in the list of microphones.

8. Try Another User Account:

• Create a new user account on your Mac and see if the C920 mic is recognized there. This can help determine if the issue is user-specific.

If the microphone still does not appear, it may be a compatibility issue introduced by a recent macOS update, or a hardware issue with the webcam itself. For more details, see Zoom audio troubleshooting on Mac.