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Explorer
SSTulsa
Explorer
April 16, 2022
Solved

My PRO Account is Not Recognized

I am paying for PRO, but profile and scheduling are showing BASIC. Worked just fine from November 2021 until now. I need to set up a meeting and require more than the BASIC limits. 

    SSTulsaAnswer
    Explorer
    April 17, 2022

    Problem resolved.

    View in thread

    2 replies

    Employee
    Joaz2080
    Employee
    April 17, 2022

    Hello @SSTulsa  - Thanks for reaching out and sorry to hear about this. When you click on your profile picture, it should indicate whether you are a "Basic or Licensed" user. Also, can you log out and log back into your desktop client as shown below?
    P.S: You can download Zoom Desktop client using this ~> link.

     

     

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    Explorer
    SSTulsaAuthorAnswer
    Explorer
    April 17, 2022

    Problem resolved.

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