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L
Newcomer
LtwITDept
Newcomer
August 7, 2023
Question

My mouse keep busy after update zoom client

  • August 7, 2023
  • 4 replies
  • 161 views

Hello everybody

After updating the Zoom client, my mouse has been busy, and not only one computer has this problem, but many computers have. How can I fix this error?

4 replies

G
Newcomer
Gordon Van Scheik
Newcomer
February 12, 2026

I have this problem now after the Feb 10th 2025 update. Nothing I try fixes this.

D
Newcomer
DocPeter
Newcomer
February 26, 2026

This has only just started  occurring for me. Only way to fix it seems to be restarting Windows Explorer.  I’m using Windows 11 and created a desktop shortcut to simply restart Explorer using a PowerShell or CMD command.

Open Explorer
Navigate to Desktop folder
Create a new shortcut
Enter the following for ‘Target’

C:\Windows\System32\cmd.exe /c taskkill.exe /f /im explorer.exe && start explorer.exe

Click ‘Next’
Give it a name e.g. ‘Restart Explorer’

When you launch Zoom and the mouse gets busy - just restart Explorer and it settles it down. For me, anyway.

G
Newcomer
Gordon Van Scheik
Newcomer
February 26, 2026

Thank you for your reply. I have added a “Kill Explorer” context menu entry for years. 

Yes, it does fix the issue... until one opens Zoom 6.7.5 again. In 6.7.5, the problem is so pronounced Zoom is basically unusable, and of course the whole system is pretty much unusable. I have downgraded to an earlier version of Zoom which does no have the issue, and use “winget pin add --id Zoom.Zoom.EXE --blocking” in Powershell to keep Zoom from updating until they fix what is pretty obviously a regression bug.

I have to say that I am not at all impressed with the abject failure of Zoom to have ANY real method of bug reporting. 

    D
    Newcomer
    DocPeter
    Newcomer
    February 26, 2026

    This has only just started  occurring for me. Only way to fix it seems to be restarting Windows Explorer.  I’m using Windows 11 and created a desktop shortcut to simply restart Explorer using a PowerShell or CMD command.

    • Open Explorer
    • Navigate to Desktop folder
    • Create a new shortcut
    • Enter the following for ‘Target’

    C:\Windows\System32\cmd.exe /c taskkill.exe /f /im explorer.exe && start explorer.exe

    • Click ‘Next’
    • Give it a name e.g. ‘Restart Explorer’

    When you launch Zoom and the mouse gets busy - just restart Explorer and it settles it down. For me, anyway.

     

     

    S
    Newcomer
    Sean
    Newcomer
    February 26, 2026

    This seems to be related to an exe run by zoom, zSafeChecker.exe. Killing this process will stop the mouse spinning. Renaming zSafeChecker.exe and rebooting also solves the issue.

    G
    Newcomer
    Gordon Van Scheik
    Newcomer
    February 26, 2026

    Thank you Sean! That works as a kludge. Hopefully, it will addressed in the next update.

    D
    Newcomer
    DocPeter
    Newcomer
    February 26, 2026

    Thanks Sean - I spotted that zSafeChecker was the problem but thought it was essential to operations so was reluctant to tamper with it. The bizarre thing is that it was showing as a process but is now a sub-process of Zoom.exe and the problem seems  to have resolved itself for now. Not quite sure that may have happened. Will keep that work-around as a backstop if the problem recurs. 

    D
    Employee
    DalongChen
    Employee
    March 3, 2026

    The issue with zSafeChecker.exe is that in environments with UAC disabled, when it detects that it is running with elevated privileges, it attempts to restart itself with low privilege. We will fix this issue in future zoom client release and for now, we already disabled this feature, a system reboot can make it effective. Sorry for any inconvenience.

    D
    Newcomer
    DocPeter
    Newcomer
    March 3, 2026

    Understood - Thank you.

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