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Newcomer
May 15, 2024
Question

My Logitech Brio webcam recently stopped working. It does not work only on Zoom.

Hi there

Need your help urgently. My Logitech Brio webcam recently stopped working. It does not work only on Zoom. I use a MacBok Pro on MacOS Sonoma 14.4.1 on 16 GB RAM. When I choose my Logitech Brio as my webcam, it is blank black screen and sometimes shows a distorted image with green noise all over. When I switch my camera to the built-in FaceTime camera of macbook, it works perfectly fine. I have uninstalled, reinstalled the app, I have restarted the machine many times, I have installed Logitech G-Hub software and LogiTune software to control the webcam. webcam works fine in those software. Webcam is not working for the Zoom workpace app.

 

For over 2 years, this same webcam worked perfectly fine on this same laptop with zoom until about a few weeks ago.  I am not 100% sure of this obseration... but I think the trouble started when I upgraded to Zoom Workplace app on my MacBook Pro.

 

How do I make the Brio webcam work on my Zoom meetings? Please help. 

 

regards

Raj

2 replies

Newcomer
October 24, 2024

I am facing the same issue and dont have a resolution 

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MGSR
Community Manager
Community Manager
October 24, 2024

Hello @Archish,

Welcome to the Zoom Community! We're glad to have you here. 

I'm sorry for the inconvenience you're experiencing. 

I'm using the Logitech C1000E Brio with a MacBook Pro on macOS Sonoma 14.7 (23H124) and Zoom Workplace 6.2.5 (41699) without an issue. I suggest updating both your application and operating system. You can also check out this article for troubleshooting camera issues. 

Please let us know if you need further assistance.

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