My Logitech Brio webcam recently stopped working. It does not work only on Zoom. | Community
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R
Newcomer
rajk
Newcomer
May 15, 2024
Question

My Logitech Brio webcam recently stopped working. It does not work only on Zoom.

  • May 15, 2024
  • 1 reply
  • 19 views

Hi there

Need your help urgently. My Logitech Brio webcam recently stopped working. It does not work only on Zoom. I use a MacBok Pro on MacOS Sonoma 14.4.1 on 16 GB RAM. When I choose my Logitech Brio as my webcam, it is blank black screen and sometimes shows a distorted image with green noise all over. When I switch my camera to the built-in FaceTime camera of macbook, it works perfectly fine. I have uninstalled, reinstalled the app, I have restarted the machine many times, I have installed Logitech G-Hub software and LogiTune software to control the webcam. webcam works fine in those software. Webcam is not working for the Zoom workpace app.

 

For over 2 years, this same webcam worked perfectly fine on this same laptop with zoom until about a few weeks ago.  I am not 100% sure of this obseration... but I think the trouble started when I upgraded to Zoom Workplace app on my MacBook Pro.

 

How do I make the Brio webcam work on my Zoom meetings? Please help. 

 

regards

Raj

1 reply

A
Newcomer
Archish
Newcomer
October 24, 2024

I am facing the same issue and dont have a resolution 

MGSR
Community Manager
MGSR
Community Manager
October 24, 2024

Hello @Archish,

Welcome to the Zoom Community! We're glad to have you here. 

I'm sorry for the inconvenience you're experiencing. 

I'm using the Logitech C1000E Brio with a MacBook Pro on macOS Sonoma 14.7 (23H124) and Zoom Workplace 6.2.5 (41699) without an issue. I suggest updating both your application and operating system. You can also check out this article for troubleshooting camera issues. 

Please let us know if you need further assistance.

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