My camera and video was fine but participants video were not displayed, also no video icon availabl | Community
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L
Partner
LVL4
Partner
August 15, 2024
Question

My camera and video was fine but participants video were not displayed, also no video icon availabl

  • August 15, 2024
  • 2 replies
  • 0 views

Anyone know how to fix above subject mentioned issue?  I can see myself, my camera was on and image displayed on the screen.  However, participants were not, not even an video icon available to turn on and off from their end.   i have checked setting, and yes my video and audio setting both "ONT' for host and participants.  Please assist.  

2 replies

Bri
Community Manager
Bri
Community Manager
August 16, 2024

Hi @LVL4, I'd be happy to help. Were you sharing your screen when you encountered this issue? 

L
Partner
LVL4Author
Partner
August 19, 2024

Nope, didnt try the "sharing" action.  This happened when participants log in.   I can see myself only, audio was fine for all just they cannot display their face (video/profile image).  And participants said they didn't even have the video icon like what we usually have at the left bottom together with audio.    

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