Music is not playing through zoom anymore | Community
Skip to main content
H
Newcomer
HelenRogers
Newcomer
January 10, 2023
Question

Music is not playing through zoom anymore

  • January 10, 2023
  • 5 replies
  • 0 views

Hey all, I’m a fitness instructor that has been running both online and hall classes together I’ve been using a mixer for music and mic and has worked perfectly however all of a sudden the music cuts in and out and sound like it’s under water while the mic is fine. Please help as I have a zumba class tomorrow 😫 can I uninstall the last update as I can only presume this is the issue as I’ve tested everything else? Thanks x

    5 replies

    K
    Newcomer
    KSG1
    Newcomer
    January 12, 2023

    I'm following, as I'm having the exact same problem that just started. I've been taking clarinet lessons on Zoom for the entire pandemic, and now I can't be heard. 

     

      H
      Newcomer
      HelenRogersAuthor
      Newcomer
      January 15, 2023

      Hey I’ve logged a ticket with zoom might be worth anyone having the same issue to log one as they hopefully will take it more seriously. At the moment they are sending me right around the houses with set ups but Ive been using it fine for two years with no issues until the latest upgrade.

      E
      Newcomer
      Erinjc
      Newcomer
      January 19, 2023

      I’m having the same problem with no warning no music can be heard by class participants.  Zoom did an update on 1/15/23.  Then another one today-1/18/23.  I’ve tried everything to get it to work!  I also teach fitness classes with music and have tried everything.  The newest download did not fix the problem for me.🥵

      H
      Newcomer
      HelenRogersAuthor
      Newcomer
      January 20, 2023

      Glad I’m not the only fitness instructor out there still teaching both in hall and online. I’m having a zoom meeting with zoom tonight to go through the issue will let you know what they say.

        D
        Newcomer
        DPL
        Newcomer
        January 20, 2023

        I am an online fitness instructor and had to cancel my classes today for the same reason. I feel like I’ve tried everything. Please post the result because like you, my work depends on it. Thank you! 

        D
        Newcomer
        DPL
        Newcomer
        January 22, 2023

        Thank you for the update. I went ahead and uninstalled Zoom then installed the version referred to above and my sound now works!! I’m thinking it had to be the update. I’ve been doing this for almost 3 years and never had this happen before. If I hear anything else, I’ll post here. I also teach Zumba. If you hear anything, please let me know. I’m hoping that this will fix your problem!!!

        H
        Newcomer
        HelenRogersAuthor
        Newcomer
        January 23, 2023

        Glad it’s working for you can I ask how your set up is, are you using a mixer? Thanks 

        K
        Newcomer
        KSG1
        Newcomer
        January 30, 2023

        I've been having the same problem you've been having and also deinstalled and reinstalled Zoom to an earlier version with no luck. All of a sudden mine is WORKING TODAY! I don't know how or why, but you might want to try it again in case there's been a fix. I had also sent Zoom a test recoding that highlighted my problem, so you might want to consider doing that. 

        H
        Newcomer
        HelenRogersAuthor
        Newcomer
        January 30, 2023

        Glad it’s now working for you. I broke my cable to my mixer in frustration the other day but have not got a bit of a work around using a software called voicemeeter banana this guy is really helpful https://m.youtube.com/watch?v=lAtB62j8e0c&feature=youtu.be still work in progress at the moment but it’s a virtual mixer rather than a hardware version. Ps I did send a recording to zoom when the issue first accord.

        D
        Newcomer
        DPL
        Newcomer
        January 30, 2023

        Glad it’s working for you!!  Mine is working; I went to a lower version of Zoom and it worked for me. Good idea about sending a recording on Zoom!!  Hope this problem is over for all of us!

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.