Question
Multiple ONGOING issues
I have been having multiple Zoom issues that remain unsolved: attempted to resolve through the Chat Bot, the automated line AND by searching through the Community hub (several times) to no avail. I host an international support group for a rare disease called Ataxia. I do have a Pro account & am using a desktop computer (not phone or tablet).
- OLD meeting links were/are not showing up in my “Meetings” tab - therefore, I could not edit them to enable the Waiting Room. (We were having an issue where I didn’t want a specific participant to access the meeting due to his harassing behavior.) I really wanted to keep the OLD meeting links.
- Old meeting links were started 2017 or 18 … They still worked even now. All of my participants had been using those links with regularity. Those links were familiar & had a great reputation for ALWAYS working.
- I set up NEW meetings that DO have the security settings we needed & DO show in my “Meetings” tab, but I could only add 1 co-host - who does NOT have a pro account. I kept getting an error message when trying to add a 2nd co-host - who does or did have a Pro account. (Her account was mysteriously deleted - but that’s her can of worms to open.)
- Today ( 01/19/2024) participants (all) reported that the NEW link/meeting ID, for the 1st time-slot, was not working for them . NEW meeting info for 1st time-slot - and some participants were asked for a password. (I’m guessing they weren’t logged into their Zoom account? But IDK)
- The NEW Link/Meeting ID for the 2nd time-slot of the day (I have 2 scheduled every Friday) worked for the participants of the 1st time-slot, and thankfully, for the participants of the 2nd time-slot.
- We were all (participants & Hosts) booted/kicked out of our meeting today, very randomly (meaning I didn’t end the meeting or click anything).
Troubleshooting things myself and attempting to resolve this through Zoom CS is time consuming & frustrating. I even sent an email to Zoom when these problems 1st arose (November 2023) but never received a response. I want to resolve this, but am having a difficult time getting to even communicate with a real person!