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Newcomer
Chantelle1
Newcomer
August 23, 2021
Question

Missing Zoom Recording

  • August 23, 2021
  • 2 replies
  • 17 views

I have just recorded two meetings on zoom. The first one came through, however, the second has not downloaded or come through. Can anyone help?

    2 replies

    Community Manager
    rn-zm
    Community Manager
    August 24, 2021

    Hey @Chantelle1, did you record locally or to the cloud? Just take note, if you haven't received your cloud recording yet, cloud recordings generally take about 2 times the meeting duration to process. You can check out this KB article If you're having trouble finding and viewing local recordings.

    Newcomer
    viw
    Newcomer
    September 19, 2021

    @RN52_2 I've been experiencing exactly the same issue, and it happened more than one time now. I recorded the meetings locally. I'm using zoom Version: 5.7.6 (1320) on Mac. Any idea why this is happening?

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