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Newcomer
April 28, 2024
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MISSING RECORDS

  • April 28, 2024
  • 2 replies
  • 2 views

I had recently a downgrade in may account. Is it possible to review my last records ?

Best answer by Bri

Hi @CRISCONNEX 👋 If you downgraded your account to a free account, you will not have access to those recordings until you resubscribe to a paid account within a 30 day period. After 30 days, your cloud recordings are set to be deleted. For more information, please check out the following article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063923 

 

Let us know if you have any additional questions!

2 replies

Bri
Community Manager
BriAnswer
Community Manager
April 29, 2024

Hi @CRISCONNEX 👋 If you downgraded your account to a free account, you will not have access to those recordings until you resubscribe to a paid account within a 30 day period. After 30 days, your cloud recordings are set to be deleted. For more information, please check out the following article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063923 

 

Let us know if you have any additional questions!

MGSR
Community Manager
Community Manager
May 31, 2024

Hi @CRISCONNEX 

I have marked @Bri's answer as a solution.
Should you need further assistance, please let us know.

Have a great day!