Missing 'lower hand' and 'ask to unmute' as host and cohost

Hello ​@Sylwia J!


Welcome to the Zoom Community! We’re happy to have you here.

When the same meeting shows those controls on mobile but not on Windows, it almost always comes down to the Windows session not being recognized as host/co-host (even if you are on mobile), or the Windows client UI not exposing host actions because of how you joined/what role that device has.

Please check these two items on the Windows device (they’re the fastest way to isolate the cause):
 

1. Confirm your role on Windows (this is the key check)

• In the meeting on Windows: open Participants
• Find your own name in the list

• See exactly what it shows next to your name:

  • "(Host)," "(Co-host)," or nothing

If it shows nothing on Windows, that explains why “Lower Hand” and “Ask to unmute” are missing there—Windows isn’t host/co-host in that session, even if your phone is.

2. Are you joined on both devices at the same time?

• If you join on your phone first (becoming host/co-host) and then join on Windows, the Windows join may be treated differently depending on how you joined (same account vs different account, join method, etc.).

You may check out these articles for further information:

Raising your hand in webinars and meetings

Requesting permission to unmute participants