Newcomer

Question

Microphone working fine but Zoom does not detect it

Forum|Forum|1 year ago
August 14, 2024
5 replies
98 views

So yeah, I'll try to be simple and fast
Zoom does not detect the microphone, and in other apps like discord / windows / whatsapp web it works just fine.
I'm talking about zoom desktop, in zoom web it works just fine.
So, any ideas? I also did the configuration stuff in the mic (that is to say to give windows permission, same with the volume stuff)
So, any ideas?
Software: W10 Pro 22H2, Audio Driver: Realtek (R) Audio

Audio

MGSR

Community Manager

Hello @gdepablo,

Welcome to the Zoom Community! We're glad to have you here.

First, I would advise updating your Zoom App to the latest version. If it is still not detecting your mic, kindly do a clean uninstall and reinstall the Zoom app.

Let me know if it helps or if you need further assistance.

G

gdepabloAuthor

Newcomer

I'm up to date and regarding clean uninstall, I just installed it up yesterday and just now checked to see if microphone worked, but it didn't.

MGSR

Community Manager

Hello @gdepablo,

I'm sorry to hear that. You may check out this article for additional troubleshooting steps as well as supported USB device for Zoom.

G

gdepabloAuthor

Newcomer

Hello Mark, checked the article out, but it was already activated.
However, what I found curious is that Zoom does not appear in the list, don't know if it's intended or some sort of error.
And regarding the USB, my headsets aren't USB but Jack, with a Splitter being used, so that doesn't apply in that case.
Any ideas?

MGSR

Community Manager

Hello @gdepablo,

I’m sorry for the wait. Unfortunately, we're not currently able to recreate this issue; more in-depth troubleshooting may be done by opening a ticket with our Technical Support team. You can sign in to your Zoom account and visit https://support.zoom.us/hc/en-us/articles/201362003 to view other available support options based on account type.

Thank you for understanding, and have a great day.

storyhub

Community Super Champion | Customer

As an audio engineer I can tell you that computer audio is very complex and every software developer tries to handle it differently. However, windows tends to do a terrible job of managing audio and requires the user to make all the right choices. So digital audio has channels, bit depth, and sampling frequency. Certain settings of these parameters will work with some programs but not others. If Zoom does not detect your mic then most likely one of these 3 parameters is not set correctly in windows. In windows go to settings > system > Sound > Sound Control Panel > Recording > microphone > properties > advanced and make sure the sampling is 48000 (DVD quality). Check "allow applications to take exclusive control of this device" and check "give exclusive mode applications priority". In Zoom desktop go to audio settings and make sure the microphone is selected, "automatically adjust microphone volume" is unchecked and the volume control is turned all the way up. Click "test mic", speak a word, then wait for the playback. If the microphone is not shown in Zoom there are other windows issues. Without being able to see ALL of your specific audio settings this is a best guess.

3

3GMiller

Newcomer

It's a little early to know for sure, but it's looking good so far. My issue was that a couple of weeks ago Zoom started giving me issues saying it couldn't detect my mic and kept trying to switch from my Focusrite (defalt mic) to the same mic (not default) because it wasn't detected. I'd been going through re-installs and every setting I could find in Windows 10, Focusrite and Zoom.

I ran across this today and (fingers crossed) I think in Zoom Advanced Audio Settings, turning off the (Signal processing by Windows audio device drivers) might have done the trick. I've been running a Zoom mtg (no one else there) and haven't gotten the error msg yet!

I was having a really difficult time trying to ask the right question!

Thank you, Gregg Miller

K

kllehr11

Newcomer

I ended up buying an inexpensive microphone that I've only used for Zoom. I hadn't attempted to see if there were any changes since I originally posted since the external mic has been working well. I went into the advanced audio settings, and I already had turned off the (Signal processing Windows audio device drivers) and it still showed I had no microphone. So I turned it back on and then off again. Now it works! So thank you. I don't know if somehow this was corrected (by Zoom?) since I originally posted but it doesn't matter. I'm glad it works now. Thank you for providing this update.

B

BerndMaierhofer

Newcomer

Same problem for me here. Has this problem be solved, yet?

K

kllehr11

Newcomer

I tried all the suggestions on thus forum as well as those I found on Microsoft forums. Nothing I tried worked. So I bought a small, $10 external plug & play microphone (size of a thumb drive) that seems to work. So I suspect I have a driver problem with my internal microphone or it just stopped working. Who knows. I spent hours trying to figure it out with no success, and the $10 purchase was a lot less money than taking my laptop somewhere to pay to get the driver/issue solved. Good luck to you!

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