Newcomer

Question

Microphone issues on Bluetooth Headphones - Android App

Forum|Forum|4 years ago
January 4, 2022
31 replies
46 views

I have a recent issue with the Android App of Zoom. I am using Bluetooth headphones (I have used multiple pairs to rule out its the headphone issue), when I enter a meeting, will connect to meetings & receive audio from the meeting, however for some reason it is using my phones microphone (despite audio coming through my headphones) vs my headphones microphone.

I have tested just making calls on my phone through my Bluetooth headphones and it works just fine as the Mic is picking up from my headphones.

I just can't seem to solve this issue. Never was a problem until about a month ago. Using same phone S21 Ultra. I can call into meetings, then video in with my phone. It just isn't ideal and the audio quality isn't nearly as clear. HELP!

R

rn-zm

Community Manager

Hey @michjhe1, when joining Audio are you using Wifi/Cellular?

As well, if your headphones have an integrated microphone (testing with AirPods and beats studios 3) the microphone on the headphones should pick up your voice. Either way is the quality bad with headphones for the microphone input? Should be able to switch the speaker on the device by tapping on the speaker icon 👇

D

Drina

Newcomer

I'm having this same issue. Same phone too. Your answer is not the least bit helpful here. I checked all of that several times. Something is wrong with the app

B

Barb7

Newcomer

I am also having this issue. I connect my bluetooth headset to my Samsung Tab S7+ and the headset works with YouTube. But when I log into a Zoom meeting, the audio only plays through the tablet speaker. I tried touching the speaker icon, as recommended. The bluetooth icon turns on and off, but the sound still uses the device's speaker.

K

kna

Newcomer

Same thing, Pixel 6 Pro, Zoom 5.10.2 (5359). Can only switch between the phone speaker and the loudspeaker, despite the icon showing Bluetooth.

J

jenglander

Newcomer

Pixel 6A also

I

imfmw3

Newcomer

Same exact issue! Call audio out connects to Bluetooth earbuds on Android (Samsung S20FE), but the app is using the phone mic for audio - which obviously is problematic when the phone is in my pocket or a few feet away. Help!

T

Tofuburger

Newcomer

Still having the same problem. Originally, no sound was coming through the headphones and the mics. I figured out how to have the sound come through the headphones, but the mic is still not working through my Bluetooth headset.

A

AlexandraHull

Newcomer

How did you get the sound to come out of the Bluetooth headset

T

tofuburger1

Newcomer

I went to "More" on the main page of the app, then to "Meetings" and switch on Use Original Audio.

Once I'm in a meeting, I'm able to hear the sound through my bluetooth headset.

Sometimes, if it's not working, I use the volume button and then open the volume control for the device (notification, ringtone, media, Bluetooth, and in-call volume should pop up) and then adjust the Bluetooth volume and it begins to work.

But if you hit the Bluetooth/Speakerphone button on the top left, it will disconnect and will not work again until you log off, log on and switch the original sound on/off again.

I'm sorry for the bad explanation.

Either way, Zoom needs to come up with a fix for this because even if I can hear everyone else, the mic from my headset still doesn't work.

P

PropHeads

Partner

August 2 and still no fix. Is this even on the roadmap to fix? Can we get a status?

M

Mfermansf

Newcomer

Same problem. This is recent Ultra Note 20 no longer connecting to Bluetooth. Tried all the "fixes" posted. This is not an issue with any other app . Zoom please fix!

E

excelqueen

Newcomer

This is still an issue, I just got a new Samsung Ultra S22 and I thought that was the issue. Have tried looking everywhere for an answer. This is a major problem for me since my new phone also has to have an adapter to use wired earbuds. Please fix ZOOM!