Message to log on | Community
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Newcomer
October 24, 2022
Question

Message to log on

  • October 24, 2022
  • 1 reply
  • 17 views

Why when I want to access my account from the app does it ask me for a unique access code? somebody knows how can I disable this.

    1 reply

    CarlaA
    Community Champion | Employee
    Community Champion | Employee
    December 22, 2022

    Hi @DiegoGarcia02, thank you for your contribution to the Zoom Community! Please be informed that Zoom has implemented a one-time security password (OTP) to mitigate account hijacking due to compromised or weak credentials and help keep your account more secure. An example of when Zoom may send you an OTP is when it detects a suspicious login, such as from a different location, browser, or device than normal. In order to stop receiving the OTP prompts, please take one of the following other security actions on your account:
     

     

    I hope this helps!

    Carla,
    Zoom Community Team