Meetings Not Recorded - Error 3301 | Community
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J
Newcomer
jmfd
Newcomer
September 29, 2021
Question

Meetings Not Recorded - Error 3301

  • September 29, 2021
  • 2 replies
  • 2 views

Hello!

 

I have Zoom set up to automatically record all of my meetings and it appears to be recording as they happen. I'm receiving all of the "Cloud Recording - example meeting is now available" emails but any time I try to open any of the included links I receive a "This recording does not exist. (3,301)" error.

 

I've checked both in Zoom and on my computer and none of the recordings can be found. Does anyone know what's happening?

 

 

2 replies

R
Community Manager
rn-zm
Community Manager
October 22, 2021

Hey @jmfd, have you double-checked the link and the recording settings? I'd also check with our Zoom Technical Support team to investigate the redirect of the links that the confirmation cloud recording emails you're receiving is correct. 

 

You can also find your Cloud recordings here to see if the recording is available to you. And ensuring that the recording isn't in the Trash ➡️ https://zoom.us/recording/trash

A
Newcomer
Appamada
Newcomer
October 7, 2022

Hi there, did you resolve this, as Im struggling too?

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