Meeting's audio and video work in jerks every time | Community
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Newcomer
November 8, 2021
Question

Meeting's audio and video work in jerks every time

  • November 8, 2021
  • 2 replies
  • 15 views

Hi,

I usually used Zoom to watch my online classes as a universitary student.

Since several months, I can't follow lessons anymore because audio and video are stopping every 30 seconds for at least 2 seconds...

That's not a problem of connection because I tried also to change it ad it remains.

I have this problem both in the app and using zoom by browser.

I tried also to make some video calls on zoom with my friends to verify if I had the problem only with Uni classes, but it remains also for private meetings.

I don't know where the problem might be, if you have some suggestions, please write me.

    2 replies

    Bri
    Community Manager
    Community Manager
    November 12, 2021

    Hi there, @sonosarai! Do you mind telling me what version of Zoom you're using? 

    sonosaraiAuthor
    Newcomer
    November 16, 2021

    I've just updated it to the last version, the 5.8.4 (64 bit), and the issue persist...